It is easy to get frustrated when things slowdown in your business. You know what needs to be done to deliver on your commitments. But you can only move as fast as the slowest piece of your process. As the business owner, are you unknowingly creating bottlenecks?

As you grow, do you understand how your growth is impacting your customer experience? Lacking simple business operating fundamentals can dramatically impact your customer experience. Here is an example of a customer interaction that highlights potentially significant challenges internally as the company grows. Read to learn steps to take to avoid your customers suffering from your growth.

Marching bands use drums to keep everyone in step and moving with the rhythm of the music. Every business has a rhythm. Some rhythms are even and consistent, others syncopated. The rhythm of your business is what will keep the team moving in the right direction. What’s your rhythm?

Does a newsletter serve my business’s purpose? I asked the question and answered with a resounding yes.

Last week was all about giving thanks. I find that "Thank You" is an incredibly powerful statement. I have so many people to thank for all that they've done to make me who I am. Let's not forget the impact a simple "Thank You" can have.

There are thousands of reasons people make the leap into business ownership, but that may not end up being what you enjoy most about the work of your business. After some time has passed, the excitement and enjoyment of taking the leap can be replaced by the exhaustion of trying to make it successful.

2020 has been a struggle for focus and consistent productivity. I've pulled together the tips that have worked best for me to kick distraction to the curb (at least temporarily).

As business owners and leaders, it is easy to look at the plan you had for 2020, throw it out the window and swear off building a new plan. You might be thinking there is no reason to have a plan when everything is so unpredictable.

But when I realized that certain structures and routines could help get my team all moving in the same direction and focused on the right activities, I realized the benefits that can come with a predictable schedule.